Returns and exchange
Returns and withdrawal.
You have the warranty “100% satisfied”.
To satisfy our customers, Tessiland® provides a web and telephone assistance service.
Our operators and technicians are available to solve any kind of problem. You can contact them: +39 825 472307.
Mon – Fri: 08.30 a.m. to 13.00 p.m - 2.00 p.m. to 6.30 p.m.
Saturday: 08.30 a.m. to 12.30 p.m.
You can send an e-mail to info@tessiland.com.
1) Returns
If you don’t like the item you bought or is not like you wished, Tessiland gives you the opportunity to return it.
The item return (and also expenses) will be charged to the customer who can send the item via courier.
a) How to return
- On Tessiland, on your personal account, you have to go on “Order History”, and then “Details”. Select the items you you return, enter the quantity of items, write the reason for return and then click on “Ask for return”.
- Once Tessiland will approve the return, you will find on your personal account the status will be modified from “awaiting confirmation” to “awaiting package”.
- Then you can see the Print Link.
- Put the return authorization inside of your package.
- Pack the item to return.
- Write the following address on the package:
Onirica s.r.l.-Via Fontana del Bosco 35/a-83030-Melito Irpino-Avellino – ITALIA
- Once we receive the package we will check the items, and if they will be intact and not used, we will send you a refund code which will be of the return items amount.
You can use the return procedure within 30 days from the purchase.
IMPORTANT! IT’S NOT POSSIBLE TO ASK THE REFUND FOR:
- Items that are not intact or tampered with.
- Used yarns and recomposed by customer.
- Items with no packaging and/or original item label.
- Used items.
You can find discount vouchers on your personal account on VOUCHERS, and you can see then also in the basket. For any further information we suggest you to contact the Customer service at +39 825 47 23 07.
2) WITHDRAWAL
The customer has the possibility to withdrawal the purchased item and to have the refund of the purchase.
Once you received goods, the original items should be withdrawal within 10 working days. Shipping expenses are charged to the customer and are non refundable.
The withdrawal right can’t be used if the item is not intact:
- Items with no original packaging;
- Lack of basic materials of item (accessories, screws, instruction manual, etc;
- If the item is damaged and this is not caused by the transport;
- Used
a) How to withdrawal
If the customer wants to withdrawal he has to do the following procedure:
- Once you receive goods, sent to “Onirica s.r.l.”, within 10 working days a registered mail at info@tessiland.com, where you have to explain the intention to withdrawal.
- You have to send back the item packed into the original package with all the accessories, instruction manual and everything you bought to the following address: “Onirica s.r.l.” Via Fontana del Bosco 35/a-83030 Melito Irpino (AV) – ITALIA.
- You need to choose a tracked shipping, with a theft and damage policy and pay it.
If you don’t insure the item for the entire value written on the invoice and the item will be damaged or lost during the delivery, “Onirica s.r.l.” will charge the amout to the customer.
- “Onirica s.r.l.” will refund the cost of the goods shipped, excluding shipping charges, within 7 working days after receipt of the returned goods.
The refund will be made with the same payment method used by the customer.
